Request a return / Refund
Would you like to return or exchange your order?
You can return your product in exchange for store credit, a replacement product, or a refund to the original payment method used at purchase.
Exception: In accordance with Article L.221-28 of the Consumer Code, customers do not have a right of withdrawal for custom-made or personalized products.
Returns or exchanges are possible within 14 days of your purchase. Products must be returned unused, undamaged, without signs of wear, and in their original packaging.
To initiate a return or exchange request:
- Please inform us of your return request by writing to contact@lacasano.com.
- The return must then be sent at your expense to the following address, including a note with your order number, first name, and last name:
La Casano - Product Returns
78 Avenue Raymond Poincaré
75016 Paris, France
The refund will be processed within 10 days of receiving your package!